Walgreens trying out new services at Deerfield prototype store


The downtown Deerfield Walgreens is in contrast to any of the company’s more than 9,000 other shops.

Situated lower than two miles from the company headquarters on Wilmot Street, the shop was renovated last summer time right into a pilot idea of the longer term focusing on health-associated providers and merchandise.

The pharmacy has 5 windows — separated by privateness limitations — for individuals to select up their prescription medicines.There’s an categorical line. Before arriving on the pharmacy, clients cross an entire optometrist store, a full-service medical lab and an audiologist.

“We need to be recognized for health and wellness,” stated Jason Donica, regional vice chairman for the Chicago area’s pharmacy and retail operations. The concept continues to be in the pilot stage and he stated there’s no set timetable for a nationwide roll- out.

The categorical line on the pharmacy caught the attention of Carla Visoky of Deerfield.

“They’ve more individuals helping you there,” Visoky stated. “The categorical line is admittedly helpful.”

Brad Weiss, store manager, stated the added home windows and limitations are designed to offer as a lot customer confidentiality as attainable.

“We need to make it snug for people who need extra sensitivity,” Weiss stated. “We don’t want them to be overwhelmed.”

After ordering a prescription, Donica stated a customer pays online, get a QR code on a telephone, go to the categorical line and get the drugs shortly after scanning the QR code.

Onrie Kompan of Northbrook made his first visit to the shop March 12 and he discovered it decidedly totally different. The journey started on the telephone. He was on the lookout for Miracle Socks.

“I used to be calling all over and nobody might assist me,” Kompan stated. “Once I referred to as here, a very good woman discovered the socks and had them waiting in a bag once I arrived. She really went out of her method to help me out.”

Such service is a part of a push, stated Donica, to greet everybody upon getting into and to accompany them to the world in the store which has what they need.

“We would like our staff specializing in the client, not the product,” he stated.

Several native residents, together with Gena Andreasen of Deerfield, who described themselves as frequent consumers, stated they’ve observed a change in customer service.

“You’re greeted on the door, they ask you what you need and take you the place it is,” Andreasen stated.

Cathy Joseph of Northbrook, who visited March 12, stated, “There are extra individuals that will help you.”

A number of the new options, such because the optometry shop, are operated by Walgreens immediately. Others, like the medical laboratory, are partnerships. It is operated by LabCorp.

“They will do any sort of blood draw a physician orders or a blood screening for employment,” Donica stated. “It’s a lot more handy right here than a number of (lab) places.”

Near the front of the shop is an expanded magnificence section with what Donica describes as excessive-end cosmetics and wonder aids. There’s additionally a marketing consultant to help…



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